Expires 1 week from now
Business Program Manager, Masterclass
full-time
| Intermediate
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Job Summary
About the Role
The Business Program Manager, Masterclass, leads one of AltSchool’s most dynamic and high-impact learning products: a premium experience where global and industry experts deliver intensive 4–6 week virtual, hybrid, and physical sessions designed to accelerate learner growth beyond traditional diploma tracks.
You are the Chief Operator and Business Owner of the Masterclass product, responsible for its strategic direction, business performance, and learner outcomes. This includes identifying and securing expert facilitators, curating transformational content, managing enrolments, driving revenue, and ensuring every Masterclass exceeds expectations in quality, engagement, and impact.
This role demands someone who thrives at the intersection of education, business, and community impact, able to translate ideas into scalable programs that attract learners, partners, and thought leaders. You will own the full cycle of program design, delivery, and optimization, from identifying trending topics and sourcing instructors to ensuring learner satisfaction and achieving commercial success.
Above all, you are passionate about delivering learning experiences that challenge, inspire, and empower individuals to compete and lead globally.
Job Details
Business Ownership
- Take full ownership of the success of the Masterclass product, driving enrolment, learner retention, revenue growth, and overall program excellence.
- Develop a cohesive product strategy for Masterclass, aligning with AltSchool’s mission while extending its reach through innovative, expert-led experiences.
- Identify and recruit industry experts, thought leaders, and practitioners as facilitators for high-impact masterclasses across various disciplines.
- Work closely with Marketing and Product teams to position each Masterclass effectively in the market, optimize pricing, and drive demand.
- Oversee program planning and execution, including timelines, learner experience, content quality, and post-class outcomes.
- Ensure smooth operations for hybrid delivery (physical, virtual, and on-demand), coordinating logistics, technology, and learner support.
- Collaborate with internal teams (Learning Design, Partnerships, Product, and Learner Success) to ensure alignment and exceptional program delivery.
- Monitor learner satisfaction and engagement data; proactively address challenges to maintain high completion and referral rates.
- Identify and develop strategic partnerships with organizations, companies, and communities that can enhance program value or serve as distribution channels.
- Lead program reviews and continuous improvement cycles, evaluating facilitator performance, content effectiveness, and business performance metrics.
- Support the launch of new Masterclass themes, formats, and collaborations that expand the portfolio and revenue potential.
- Serve as a bridge between learners, instructors, and internal stakeholders to ensure smooth communication and shared success.
- Build and maintain an ecosystem of returning facilitators and alumni to sustain the product’s long-term community and brand impact.
Requirements
Must Have
- Strong business acumen and proven experience in managing learning or innovation programs.
- Demonstrated ability to own and deliver on enrolment, revenue, and engagement goals.
- Excellent stakeholder management and relationship-building skills, especially with high-level experts and partners.
- Exceptional organizational and project management skills.
- Creative thinker with an understanding of learner experience design.
- Excellent communication and presentation abilities.
- Proficiency in managing hybrid or virtual learning environments.
- Data-driven decision-making mindset with strong analytical ability.
- Demonstrated leadership and initiative-taking capabilities.
- Deep appreciation for education, talent development, and professional upskilling.
Nice to Have
- Experience working with expert-led programs, executive education, or community learning products.
- Background in product management, business operations, or learning experience design
- Strong professional network across industries or subject-matter domains.
- Prior experience launching or scaling short-term or premium learning experiences.
- Familiarity with edtech tools, online learning platforms, or event management systems.
Benefits
- Join a team that thrives on collaboration and innovation, where your ideas and contributions are highly regarded.
- Experience our unwavering commitment to fostering career growth and providing ample development opportunities.
- We celebrate your milestone with dedicated support funds.
- Join a team with a culture that values ownership, open communication, excellence, teamwork, and collaboration, empowering our team to achieve extraordinary results.
- We are genuinely enthusiastic about the work we do, so we have fun while making an impact!
About Company
Alt School Africa
AltSchool Africa is an Edtech platform, an alternative to school, on an impact journey of empowering Talents in Africa with easy access to in-demand "future of work" skills. One of our motivations is to increase employability and improve the quality of life for Africans